Question 1

When will I receive my products?

Accepted Answer

We typically ship all items within 1-2 business day, but sometimes it may take 5-10 days to process orders. If an order will be delayed over 5 days for any reason we will do our best to inform our customers of such changes. We do our best to fill orders as fast as possible in the order received. We ship our products through USPS , but we occasionally ship through FEDEX or UPS, as needed. It is not uncommon for USPS orders to take 1-2 weeks to arrive. Larger product orders are shipped through FedEx Home/Ground Delivery or UPS Home/Ground. We don't require a signature for delivery, but we can do so upon request. Please feel free to inquire with us about estimated shipping times of specific items before ordering. We will do our best to accommodate specific shipping requests.

Question 2

How can I return my product?

Accepted Answer

There are no returns allowed due to the nature of the product.

Question 3

How can I get a refund?

Accepted Answer

Refunds may be considered based upon the reason requested, decision, and approval of Butterfly Collections Empire. Go to the contact us section and fill out the form. State the reason for the refund request and the order number. We will proceed based upon the evidence and reason.

Question 4

Can I buy in bulk or wholesale?

Accepted Answer

Go to the contact us page and fill out the form. Mention that you would like to buy in bulk or wholesale. Please provide as much information about your inquiry as possible. We will be in contact with you shortly afterwards.

Question 5

Can I customize a package order?

Accepted Answer

Yes. Go to the contact us page and provide the details of how you would like to customize your package. You will reveive a customized package quote directly to the provided email address.

Question 6

Can a lost E-Gift Card be replaced?

Accepted Answer

The card value can be used if you have or remember the e-gift card code or id and the card has not expired.

Question 7

Where can I find the policy on E-Gift Cards?

Accepted Answer

Go the the store policy page to see the e-Gift card policy located  here: https://www.butterflycreationsempire.com/store-policy

Question 8

Are there any service fees and inactivity fees for an E-Gift Card?

Accepted Answer

No

Question 9

What are accepted payment methods?

Accepted Answer

We accept different payment methods. Please see details located on our store policy page located here: https://www.butterflycreationsempire.com/store-policy

Question 10

What should I do if my Butterfly Collections Empire package arrives damaged?

Accepted Answer

If your Butterfly Collections Empire package arrives damaged, we sincerely apologize for the inconvenience and are committed to resolving the issue promptly. Please follow these steps:  1. Take clear photographs of the damaged package and its contents. 2. Contact our customer service team within 48 hours of delivery at butterflycreationsempire @gmail.com 3. Provide your order number, the location where the item was purchased, a detailed description of the damage, and attach the photographs you took. 4. Our customer service team will review your case and initiate the necessary steps, which may include sending a replacement or offering a refund.  We aim to ensure you receive your Butterfly Collections Empire products in perfect condition, and we appreciate your cooperation in helping us address any issues that may arise. Thank you for choosing Butterfly Collections Empire, where we strive to enhance your beauty-wellness journey with our premium essential oil blends.

"Common Questions"